15 DAYS RETURN POLICY
Last updated: 24th January 2024

Product once returned under the 15 days policy (Date of Shipping Invoice) will be refunded 100 % of the value in your payment source (Credit Card/Debit Card/Net banking).

To be eligible for the return, the product should be accompanied by:
- Original packaging in sellable condition with no scratches, wear, damage, or alteration.
- Certificate (If Any).
- Invoice Copy of the Product.
- Warranty Card.

The Money-Back amount will be 100% of the actual amount paid. In case any coupon, discount, or promo codes were used during the original purchase, the refund amount will be reduced accordingly.

Refunds will be processed via online bank transfer to the customer’s bank account within 21 business days of receipt of the product. If the mode of payment was through online debit/credit card/net banking, the refund will be processed by reversal of the transaction.

A Shipping Charge of Rs 750/- shall be borne by the customer for all jewelry under this policy.

The 15-Days Return Policy is applicable only on available jewelry and NOT on Customised Jewelry.

To initiate a return:
- Email our Customer Care at customerservice@infinitycarats.co.in within 15 days from the date of Product Invoice.
- Call our Customer Care to confirm once the package is ready with all the requisites to arrange for re-shipment of the same.