Return & Refund Policy

Last Updated: 14th September 2025

We offer a 30-Day Return Policy for all products purchased within India. This means you have 30 days from the date of delivery to request a return.

  • Eligibility for Returns
    • Product must be in the same condition as received – unworn, unused, free from scratches, wear, damage, or alteration.
    • Product must be accompanied by:
      • Original packaging in sellable condition
      • Product certificate (if issued)
      • Invoice copy
      • Warranty card (if issued)
    • Customised or engraved jewellery is not eligible for return under the 30-Day Return Policy. Such items are, however, covered under our Lifetime Exchange & Buyback Policy.
    • Any item showing signs of wear, alteration, resizing (by any jeweller other than us), or damage will not be accepted for return.
  • Refund Value
    • Refund amount will be 100% of the actual amount paid, excluding taxes and shipping charges.
    • If any coupon, discount, or promo code was applied at the time of purchase, the refund value will be reduced by the equivalent amount.
  • Refund Timelines
    • Refunds will be processed within 10 business days of receiving and verifying the product.
    • Refunds will be issued to the original payment method wherever possible. In other cases, refunds will be made via online bank transfer.
  • Charges
    • A shipping charge of ₹750 will be borne by the customer for all returns.
    • Loss of original product certificate will incur a ₹500 deduction for recertification.
  • Exclusions
    • This policy is applicable for orders within India only.
    • Orders placed using international cards or shipped outside India are not eligible under this Return Policy.